Privacy Policy

1. Introduction


1.1 What data does Rock Paper Silver Jewellery collect?
When an order is placed via our website, we ask for the following information to process your items and dispatch them to you;

  • Full Name

  • Address

  • Email

  • Telephone Number


1.2 How do we collect this data?
This data is supplied to Rock Paper Silver Jewellery at the checkout process via PayPal. We receive the details you select at the time of ordering. Information is then stored on our website account, so we can dispatch your parcel to the correct address. We may also receive an email from PayPal confirming a purchase has been made and the address you have requested we send the items to.


1.3 Why do we collect this data?
We require this information for processing orders and customer service. We also require your Full Name & Address so that we can send your order to you once it has been completed. We also ask for your email address and telephone number, for tracking updates for delivery and so we can get in touch with you should we need to update you or contact you about your order.


1.4 Do we share this data?
Your data is not shared with or sold to any outside individuals.
We share your Full Name & Delivery Address, Email & Telephone (if supplied) with the delivery company Royal Mail. This is so your order can be delivered to you.


2. Using Your Data for Marketing Purposes


2.1 Opting In
We require your permission to send any marketing or promotional emails. People must subscribe to our mailing list (Mailchimp) of their own volition, for us to use the data you supply. If you do not, your email address will never be used for this purpose.


2.2 Opting Out
If you subscribe to our mailing list but decide you would like to opt out of receiving further marketing emails, you can unsubscribe at any time. There is a link in every one of our newsletters and promotional emails that will allow you to remove yourself from the mailing list. Once you have done so, you will no longer receive marketing emails from Rock Paper Silver Jewellery unless you choose to resubscribe at a time in the future.


3 How do we keep your data secure?

3.1 Data stored digitally
The information collected during the checkout process is stored on our website server. The Rock Paper Silver Jewellery website is hosted through Create, and they employ the following security measures to ensure all the data collected is secure;

  • Create employ full-time security consultants, committed to the security of customer information. 

    Devices in our possession that have access to our account are as follows;

    Dell Laptop – Password and Pin Protected
    Apple iphone – PIN Security, Fingerprint Authentication


We employ security procedures on all our devices to ensure data is stored securely.


3.2 Data stored as a hard copy
We do not print any documents with your information present. Potage labels are printed or handwritten and then placed on your postal packet and sent to you. Second copies are not produced.


4 Requesting a Copy of the Data We Hold

4.1 The process
You can request a copy of all the data we currently hold on file for you. We are legally required to provide this to you free of charge and within a month of the original request.


5 Requesting that we delete all data we hold

5.1 The process
If you want us to delete all information we have on file, we are legally required to do so should you request.

If you have any questions or concerns about how your personal information is used, please contact us at [email protected]  We will acknowledge your enquiry within 30 days and investigate any concerns promptly.